PS
Patrick S
1 reviews | Active since Dec 2019
21 Feb 2023, 13:19
Bad service and inconvenience
I have signed up with DebtBusters early December 2022 to date my financial consultant does not give us any indication as to what is going on. Every time when I call she is not available or does not return my calls. We are suppose to pay Hyphen but the debit orders from our service providers keeps running. I have just been told that the turn around time for the process is 30 days but to date we are still in the dark. We came for help but what we getting is terrible service from Sinazo Madolo my financial consultant.
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DebtBusters SA's replyOfficial
21 Feb 2023, 13:23Dear Patrick S,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is ***.
Regards,
DebtBusters.
DebtBusters SA's reply21 Feb 2023, 13:23
Official
Dear Patrick S,
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is ***.
Regards,
DebtBusters.