Bad service

in 2016 i was assisted by debtbusters to reduce payments as i was over indebted ,not knowing that i would be flagged and a debt that didn't belong to me was added in my profile, i queried this with no joy and ended up cancelling the process. To date all debts are closed some have been prescribed, i called and each time i need assistance im sent from pillar to post , i get no joy when i call the call centre. i get sent emails about my credit profile when i log in it only shows one account as active and that's the same account that's been prescribed,i need this resolved asa and this debt review flag removed in my name. Its been over 5 years without getting any help.