BAD SERVICE

Second time giving Debt Busters a bad review on this site. Debt counselling was fully paid months ago, still waiting for my name to be cleared. Unable to apply for something as basic as housing due to this. Have been told so many times this process takes 21 working days - followed up after this period then to be told "delays due to COVID". Gave is another month, followed up again then told "we're using a new system and have a backlog". To say I am fed up with this pathetic service would be an understatement. I also work with customers as part of my daily job and I cannot fathom treating my customers this way. If I do not follow up, no one does anything. How many months do I need to wait to get a service I have already paid for. Quick to take the money, Pathetic service, if any.