AW
Alicia W

1 reviews | Active since Oct 2023

18 Nov 2025, 12:50

BAD SERVICE

The worse service ever

Upon application they added all my accounts and I confirmed to proceed. Later on I have discovered that some of my husbands accounts which was included upon application was excluded as he have received emails and phone calls from his creditors one threatening him that they will come to his work. I informed debtbusters numerous times which their response was they will sort it out . When I initially got a response, they basically told me I have to pay out of pocket to settle my husband’s accounts separately. What the HELL I’ve been paying a premium for all accounts now you want to tell me I have to pay for accounts that should have been included which I confirmed upon application When I wanted to cancel they sent me a long email saying I can not cancel until all my accounts are paid up . Bear in mind I have settled some of my accounts . I have never been blacklisted nor my husband we just needed some financial relief reason for joining debt busters. But now you are putting is far behind getting black listed and we still can’t do anything.

They want to keep us hostage I will never ever recommend you guys not even to my worse enemy

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Replies (2)
DebtBusters SA
DebtBusters SA's reply18 Nov 2025, 13:50
Official
Dear Alicia, Thank you for taking the time to share your feedback with us. We sincerely regret to hear about your experience and the concerns you have raised. Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company. Kindly note our escalation channel is theceosoffice@debtbusters .co .za. Kindest regards, DebtBusters Management
AW
Alicia W's update20 Nov 2025, 08:21
Reviewer Update
This was my last email to your consultant who keeps on saying I can not cancel and I’ve received no response

Hi Lauren,
Please understand me now
As I said , I will pay my creditors directly as I am able to . I have not requested for you or any other to remove my debt review flag I have requested for you to cancel as you have put me in more financial hardships due to accounts being excluded and my husband being contacted and threatened that it escalated so bad that the people came to his place of work .
You guys are not of any help and I know I have the right to cancel. You may not keep me hostage or bound to you guys. You mentioned you acting in my best interest, what best interests if accounts are falling behind and not being paid ? That’s not having my best interest at all! I’ve sent you numerous emails with evidence of us being contacted then you stil expect me to pay the creditors that you guys have excluded even if it was added upon application… you explain that to me please ….I have paid you guys every month on time , trusted you guys and you have put me not only financially but emotionally in stress.
This is my last and final request to cancel and I don’t want to hear from you again that I can not cancel. YES I CAN