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Nicole N

1 reviews | Active since Dec 2015

23 Jun 2021, 14:12

Bad service

So had last payment with DebtBusters, after I told them I will continue paying Foschini which never paid from the start. They would pay them for 3 months and stop paying. I have been waiting for a clearance certificate from them sent a mail to the consultant handling the query Stephanie Van Ster she has not responded. A week later I'm calling to follow up on the line for 29:24 and the call cuts off. Really just wish this nightmare with them can be over!!!

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Replies (1)
DebtBusters SA
DebtBusters SA's reply23 Jun 2021, 15:19
Official
Dear Veronica B

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters