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Nicole E

1 reviews | Active since Aug 2018

23 Jun 2021, 13:49

Bad Service

So disappointed to say the least. Came to the end of my debt counselling, never missed a payment, increased my installments along the line due to one of my accounts not receiving payment as per the agreement. I understood that mistakes sometimes happen and made a plan to increase my installments by R1500 a month to cover the mistake made by Debt Busters. Now i'm at the end of the Debt Counselling and I have to say, I am so sorry I ever when with this company. Firstly, multiple of your agents confirmed telephonically that my term was done as at end May. Secondly, when then asking for next steps to have the debt removed from my name I start getting calls from ATTORNEYS. I then brought this to Debt Busters attention who THEN advised that two of my accounts have been RETURNING payments for months and since have handed the accounts to attorneys. Thirdly, took this in my stride once again said, please sort out the rest and I will contact the attorneys to make payment arrangements. Received SOME paid up letters, the rest is yet to come. NOTHING happens until I ask. Tickets get closed before resolved and I then have to start asking the same questions all over again. Fed up to say the least.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply23 Jun 2021, 13:58
Official
Dear Nicole B

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.

Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za

Regards
DebtBusters