Bad service

It has now been over three weeks since I last heard from Ongeziwe who has been continuously off sick. Before her absence, she sent a letter to my credit providers, but I have yet to receive any confirmation that it was received. In fact, my credit providers continue to call me, stating that they have not received any official confirmation** from your side.

Out of frustration, I requested a callback from your team leader Rethabile, who informed me that the account would now only be actioned from next month as it was "too late" — this despite weeks of waiting. I agreed reluctantly, as I have no other choice at this point.

Rethabile also promised to send out another confirmation email to the credit providers — however to date, nothing has been received.

This level of service is unacceptable, especially given the urgency of my financial situation.