Bad service

This is a long one...

First I contacted Customer support with my issue.

Overall my experience with Debt busters was impeccable and could not have asked for more, that was until I decided to settle my outstanding debt.

I was transferred to a Lady by the name Lutfiyya Mohamed on 3 August 2018 and was notified that I will be removed from debt counseling within 2 weeks.

23 August I emailed in and asked for progress whereby I got no response until I phoned in and demanded response on 28 August and I was told they didn't generate a proof of payment and that I will get feedback with the paid up letters by Friday 31 August.

Monday 3 September I phoned in and asked for any progress and was told Nedbank has still not rep**** to Debt busters on paid up letters.

I decided to follow up myself and discovered that my paid up letters were only requested on 28 August (3 WEEKS after they should have been) for my direct axxess loan.

I emailed Nedbank and got my personal loan paid up letter within 2 days and my credit card letter within 1 day.

I have made a very small request, please update me on the progress every 2 days at least, and yet I phone in every 3 days because there is no response.

But I guess the contributing factors to my frustration is:

1) nothing was done for 3 weeks 2) no feedback from Lutfiyya Mohamed 3) I get faster response from the banks than your consultants who are specialized and do this on a daily bases.

Please do not tell me that the banks will help me (the account holder) faster than Debt busters (the registered service provider).

Whereby I received a reply on 06 September that stated the Line manager of the staff member will contact me to get the issue resolved.

Here we are 11 September and not one email or phone call from Debt Busters