1 reviews | Active since Jul 2018
Bad service
I signed up with debt busters in May 2015. In May 2018 there has been discrepancies of higher values on my statement causing my financial freedom date to extend. I logged a query with debt basters and after 1 month I still do not have a concrete reason for the extension of 6 months to my initial freedom date. The consultants never get back to me and I have to constantly follow-up. I escalated twice and have now chosen to seek legal advice. This is not the service I expected from a company that has been awarded best in its category 3 years running. This is really misleading and would not like the same to happen to anyone else that signs up with this company.
Good day Hegann
We apologise that you are not having a good experience with us and struggle to have your enquiry resolved. We will look into this and see how we can improve.
You can also expect a dedicated manager to phone you within the next business day.
Have you logged onto our client portal SmartCents (www.smartcents.co.za)? This is an easy way to view your profile, account payments and other specific info relating to your profile. You can also liaise with a Relationship Manager on this platform regarding specifiv enquiries.
Regards
The DebtBusters Team
Good day Hegann
We apologise that you are not having a good experience with us and struggle to have your enquiry resolved. We will look into this and see how we can improve.
You can also expect a dedicated manager to phone you within the next business day.
Have you logged onto our client portal SmartCents (www.smartcents.co.za)? This is an easy way to view your profile, account payments and other specific info relating to your profile. You can also liaise with a Relationship Manager on this platform regarding specifiv enquiries.
Regards
The DebtBusters Team