Bad Service

I have finally paid all my accounts, after a very rough year. On the 10th of November 2017, Ellen told me that everything is paid and settled and Amanda would take over as she needs 2 weeks to get all settlement letters and close the accounts and then another 2 weeks for my clearance certificate to be send to me. This past Friday, 8 December, was the 4 week mark, which my accounts was still not closed as Standard Bank had not received the settlement letters with discount from the Attorneys, which Amanda said that I should send all the information on Monday, which was send just after 7 the morning. I am currently very frustrated as NO ONE seems to get back to me, i have emailed both Amanda and Ellen more that 3 times daily, but absolutely no response. I need that clearance certificate so bad as the school that we app**** my son to needs it (by last Friday, i had to send it) as well as the new job I am about to start in January. For now, my job and the school is placed on hold due to this certificate, which i must have received in 4 weeks time - tomorrow marks the 5th week. I would really appreciate it if a senior or someone who will be able to assist me, call me on ********** 895. I am at a total loss and it doesn't seem fair to lose all my opportunities for 2018 because of this certificate which won't come through.