Bad service

I would like to express my absolute frustration and disappointment at the poor service and lack of consideration I have received from Debtbusters. I made an enquiry last year but reject the debt counselling process. I have been trying to get the necessary documentation from Debtbusters to get the enquiry cleared off my name to no success. For over a week I have been emailing and calling. When I get through to a consultant I get promised to be called back- this has not happened in over a week. I eventually received a document that is seemingly incorrect and not signed.

So what must I do to get a form 16 and form 17.2 from you???