BAD SERVICE

<p>Good day,<br /> <br />In July 2015 I apply for Debt Review through Debt Busters. The Consultant that helped me gave me the wrong info. He told me to sign a stop order with my bank, Standard Bank. Which I did. Since end of August 2015 payments will go out of my account but will be reverse back after a few days. I contact them several times. And told them the bank told me that's a problem on Debts Busters side. Debt Busters blame Standard Bank. In October 2015 I went to a different Standard Bank. The consultant told me that I was supposed to sign a debit order & not a stop order. It was too late to sign the debit order for Oct 2015. I must make an EFT payment for Oct 2015. Which I did. I paid on the 24/10/2015. Too my surprise I received an email on 03/11/2015 that my debt review was cancelled due to non co-operation. I was doing the run around. Since Nov 2015 I have no joy. Sending several emails/ calls to NCR & Debt Busters. Too my surprise on 01/11/2016 I received an email from Shireen Rassie from Debt Busters that I must forward my banking details. NCR instructed them to refund me R748-70. I contacted the NCR. I emailed Xoliswa Mahlangu @ NCR to check what my status is on their system. She emailed me back that my status was a "H" was captured on 07/09/2016. I asked Debt Busters to update on their side & credit bureaus. Once again Shireen Rassie told me that it was a mistake. How can that be a mistake. Now they updated my status back to"C" this morning. They never ever got a court order for my debt review. Every time I log a compaint,Lelethu Solinjani, actioned it that the query was solved. Even thismorning complaint. She action that the query was solved. Still waiting. Even waiting for my refund as per NCR instructions since 01/11/2016.<br /> <br />I'm really fed up with this. My life is HELL, Now a year. No joy at all. I want the status off from our names. They wrongly put me under "Debt Review" status while they know they never received a court order.<br /> <br />Please advise.</p>