Bad service

I contacted debtbusters 3 months ago. I was given great service when applying. Even when I was considering other companies I kept getting calls even whatsapp msgs to assure me of their great service. After the first month deduction I was also debit fid for my other accounts. They got me two refunds only. So I had to pay debtbusters as well as some other accounts. Same thing the second month. Before the 3rd month deduction I was told my installment will be increasing due to capitec not accepting the said amount. I agreed. Now coming the fourth month I receive calls and emails saying it's increasing yet again because capitec doesn't accept. When I asked for the amounts being paid to my accounts I see it does not correspond with the amounts actually being paid to my accounts. When I asked to cancel the debt review coz I would rather then risk blacklisting and try to settle my accounts I'm sent an email saying I will still remain on debt review. I was initially told the first month installment goes to debtbusters and the second month a big portion again goes to them thereafter they take a small fee. It's seems debtbusters is taking a majority of the payment monthly. It seems to me I will be able to rather go to my creditors myself and offer a payment plan. I have more stress since going to debtbusters whereas we are told we will be less stressed having them handle our accounts. Very disappointed and dissatisfied.