1 reviews | Active since Feb 2023
Bad experience will Not recommend anyone to make use of DebtBusters
Paying more than I can afford, for 4 plus years. Religiously following my progress monthly on the dashboard, trusting that I did the right thing, how wrong I was. Nearing the end of my debt on my account and profile, I only had my HomeLoan and one personal loan, because. Debt busters paid over much more in my bond account, I asked them in Feb 2023, to reduce the bond amount and settle the loan. I received correspondence that it will be done. I asked them to prepare my Clearance certificate, again, I was told it will be done. suddenly I was informed I had two more accounts to settle, I said send me the details I will settle it, because it was small amounts. Again, another email, another account outstanding. THESE ARE THE PEOPLE WHO NEGOITIATE AMOUNTS ON MY BEHALF. Safely secured their own admin fees to be deducted first. Again, I said send me the details I will pay myself. this amount was too big to settle all at once. (What happened to all the amounts deducted and paid over? I was told that I am in breach due to nonpayment.... NONE Payment? You agreed that I can take my bond over, and it is in your rules. MY Account profile indicated amounts outstanding, and all was settled except one personal loan and my Bond. When I think of all the financial stress our family had to go through all the years I as paying, I feel num and sick. I still have this dark cloud around me, due to the non-release of the clearance certificate. So please DO NOT trust these people...
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your complaint has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
