BAD EXPERIENCE AND NO END IN SIGHT

When you are a potential client, they hound you to sign up and make hefty commissions on your already dire financial situation, adding and switching insurances to your account. When you finally want to settle all debt and make a clean break....they are non responsive and impossible to get hold of. I have been struggling for over a month to get clarity and assistance with a full statement of my account history but no luck . To settle your account you have to pay a lump sum which sits in their account and then when they good and ready they will refund you after taking commissions and earning interest on your hard earned money. No one takes the time to assure you of the process, its legality and wants to actually walk the last few steps of a really tough journey with you. I think I have to try find help with Ombudsman after all this. DO NOT trust this company despite their glowing "awards" that they proudly display .