Bad Customer Service Still NO follow up!

I logged my first complaint on hellopeter the 23rd December after a months fighting with Debt Busters and First National Bank. Since then I have received NO closure to my compliant, Both Debt Busters and FNB just seem to dissapear. They never available telephonically. I am currently looking for employment, but because my credit score is not yet clear, I am being turned down. I have raised many tickets, I have repeated myself over and over. Debt Busters can't even manage my own payment to them. This morning the 6th January, I received an email from them asking why I have not paid my monthly installment, they should know that it won't be paid as all my accounts were paid in full in November. Although all my accounts have being paid in full they are still not closed on the credit bureau. I believe and have it in the contract that debtbusters are supposed to close each account. NEVER HAPPENS. PLEASE CAN SOMEBODY DO SOMETHING. OR seriously do I go to Carte Blanche next with all my proof and correspondence.