Bad customer service

I am almost at the end of my term with DebtBusters and the level of support I am getting is just terrible at the moment. I log a ticket asking for updated balances because I have a structure I work with, they close tickets before they even ask if there is anything else they can assist with. Close before I can even reply with my next question. Logged 2 tickets after that, last week and yesterday with no feedback.

Come on guys there are deadlines on your side for submitting amounts to be deducted and now it will be wrong this month due to your lack of support. This is UNACCEPTABLE.

Ticket *** was closed. Yesterday I received ticket *** and last week I received ticket, wf_*** from vp_csu email. I WANT ANSWERS. I am also in customer service and this is not how you deal with customers.