1 reviews | Active since Mar 2018
Bad customer service
I have never seen people who have no customer service as these ones. I have sent numerous emails, called several times but I get no responses from them. They have now just decided to change the debit order amounts without consulting me first? How does that happen. No. 5 Five years into paying them I get an email that they are a few steps away from getting my application to the magistrate. 5 years on!!!! HOW??
I would now therefore like to cancel my debt review with them because I am only left with 1 debt which I can pay off myself. If somebody can contact me please I would be grateful.
Dear Knotts,
Sorry to hear about your frustration and seemingly bad experience.
Our Client Services team always try to assist our clients swiftly and as efficiently possible with all enquiries, so we are sorry to hear that it has not been your experience. We will definitely investigate what went wrong in your case and ensure that we improve our service levels drastically.
In the meantime, a dedicated manager will be in contact with you (within the next 24 hours) to ensure you are assisted accordingly.
Regards,
The DebtBusters Team
Dear Knotts,
Sorry to hear about your frustration and seemingly bad experience.
Our Client Services team always try to assist our clients swiftly and as efficiently possible with all enquiries, so we are sorry to hear that it has not been your experience. We will definitely investigate what went wrong in your case and ensure that we improve our service levels drastically.
In the meantime, a dedicated manager will be in contact with you (within the next 24 hours) to ensure you are assisted accordingly.
Regards,
The DebtBusters Team