BAD CUSTOMER SERVICE

I app**** for Debt review with Debt Busters, and they promised me world class service, informing me that they will speak to my creditors on my Behalf for them not to deduct funds in my account. The creditors keep deducting from my bank account, to which I sent Debt Busters an email with proof that the creditors are busy deducting from my account and for every failed attempt, I get charged. As I sent them the email with proof, they never bother to attend to my matter having sent them an email twice in two months for those deductions. On my second email I forwarded them the email they ignored and did state that my previous email was ignored. They ignore my second email and I am currently liable for the bank charges of the failed debit order attempts. How I Debt Buster assisting me then in clearing my name if such unprofessional behaviour keeps going on?????!!!