Bad customer experience

Good day,

Today, at 10h25 I contacted your call center at *** and spoke with a customer service agent named Tashriq. From the moment he answered the phone, his tone and initial engagement were unwelcoming. Despite providing all the necessary details regarding my query, Tashriq seemed more inclined to argue rather than assist. When I mentioned that his tone sounded condescending, he challenged me by asking how I could know that this isn't how he normally sounds. He even took the time to shout and did his utmost to speak over me.

His attitude reflects someone who doesn't own the business and shows little care if I decide to take my business elsewhere. This is deeply concerning as it could push clients to consider changing service providers, due to such negative interactions. Moreover, Tashriq lacks emotional intelligence skills and appears very self-unaware. Furthermore, he had the nerve to call me disrespectful during our conversation, kanti who is employed to assist me here?

I am genuinely concerned about the level of customer service being provided. Employing individuals who come across as uninviting can lead to significant frustration for clients. Surely, your company has specific standards for customer service and hires employees accordingly.

I request higher management to review the call and determine if Tashriq’s conduct aligns with the company's values and service standards. Additionally, I would like a personal and genuine apology from Tashriq for the way he handled the interaction.

Your prompt attention to this matter would be greatly appreciated.