pS
paul S

1 reviews | Active since Nov 2014

24 Jul 2023, 13:13

bad

sent a request for transfer for over a month and is still not processed, i was advised that i am over indebted which was not the case, i signed up for a transfer, sent all required documents and mandates and did get a response for over a month, rude consultant told me that they have cancelled and will not assist with the transfer

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply24 Jul 2023, 13:28
Official
Dear Paul, 

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za.
 
Regards,
DebtBusters.