BAD BAD SERVICE! DISGUSTED

I completed paying all my unsecured debt with Debt Busters. I cancelled my debit order at the beginning of September already. All the information was confirmed by Debt Busters. Yet they still debited my account with over R6000 today. I have been on the phone since 10am this morning trying to speak to someone to assist, it is now nearly 1pm. ALL managers or team leaders are apparently in meetings. BS! Everyone just shrugs shoulders! I have paid what was due for over 4 years yet they continue to take my money! I am so angry and disgusted! You cannot reach ANYONE! Yesterday when receiving the notification of debit order, I called Debt Busters, I was on the call for nearly 40 mins. I spoke to a Team Leader who told me that my contract had been terminated and that the Debit order will not run. The call centre staff shrug their shoulders and say that they are unable to assist with Debit orders. I have been monitoring my unsecure debt for a while as I knew I was nearing the end of my payments. At the beginning of August, I requested that my debit order be decreased. My request was ignored and the full amount was debited. I let this go. I was then instructed to call back at the beginning of September, which I did. I was told all unsecure debts had been settled and that my clearance process would commence, it is now 12 days after that email, my clearance process has not started. My debit order was not cancelled as agreed AND I have not received ONE paid up letter from any of my creditors. NOONE is getting back to me and you are unable to speak to anyone when you call in. this is disgusting, your service fees are over R400 per month and I have paid all of this EVERY MONTH for over 4 years, this adds up to nearly R20 000, what have I paid for. Is this the customer service that you give? It is appalling!!!! I have ALL the proof of emails. I have tried to make contact with ANY management, there is no one available, HOW IS THIS POSSIBLE???? To date my credit profile is still reflecting account that’s were settled in 2019/2020. What are you being paid for if you do not assist your clients? The funniest part is when you can the NEW ENQUIRY number, the call is answered within minutes but when calling the client service you are on hold for more than 15 minutes! I do not want to speak to a call center agent, I want to speak to a manager and I want my money back TODAY!!!!!!