Bad bad bad service
I have been a customer for two years. I have been sending emails by logging into my smartcents account and not once have I had a response. In the past I used to get an automated email with a reference number and I don’t even get that anymore. Even on Facebook they don’t respond just read.
My question is, why did debtbusters/smartcents block me from contacting them via email? Cause you can’t tell me that all the emails I have sent by logging into my smartcents profile was not received?? I just had a question regarding my debt review, but help? None of that.
Please let me know why I was blocked from contacting you and what I need to do to send a email.
Thanks
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Replies (2)
DebtBusters SA's replyOfficial
13 Jul 2021, 17:09Dear Heedy786 H
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply13 Jul 2021, 17:09
Official
Dear Heedy786 H
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
's updateReviewer Update
14 Jul 2021, 12:44Hi there, why is it being escalated? Why can’t someone respond to my emails? I know you flagged my review saying it’s not true but the fact is I have BEEN sending messages from my Smartcents account and not ONCE has some rep****. If debtbusters and smartcents is not the same, if the way to contact you has changed, please advise. It’s also very strange that before I used to get an automated response with a ticket number and now I don’t.
's update14 Jul 2021, 12:44
Reviewer Update
Hi there, why is it being escalated? Why can’t someone respond to my emails? I know you flagged my review saying it’s not true but the fact is I have BEEN sending messages from my Smartcents account and not ONCE has some rep****. If debtbusters and smartcents is not the same, if the way to contact you has changed, please advise. It’s also very strange that before I used to get an automated response with a ticket number and now I don’t.