Bad and poor customer service by Debtbuster

Good day Hello Peter

Please note that in June 2023 I have app**** for debt review due to financial challenges at home with the hope that I will be protected and be represented by the debt counselor.

I have app**** via debt busters, the information that I was provided with is only now I realize that what they promised to me was nothing but lies to trap me into more debt and unable to do anything.

This is what happened to date:

- The debt counsellor never gave my creditors final payment plan. - I have made them aware that I received calls from creditors requesting final payment plan and debt busters promised me not to worry as they will engage the creditors on my behalf. - In August 2023 I received e-mails from Capitec and ABSA confirming their intention to terminate me from debt review due to lack of sufficient payment and final payment plan, again I made debt busters aware still they promised to address my matter and nothing happened. - In October I started to receive communications from ABSA and Capitec their attorneys / legal / recoveries requesting me to pay my accounts or else legal actions will be taken against me. - Three days after calls ABSA recoveries came to my house on 19 October 2023 to deliver a final letter of demand to pay the car or else on 20 October my car will be repossessed.. - I borrowed money from friends and family to pay ABSA so my car should not be repossessed. - I checked with Nedbank on how far is my home loan bond, they confirm my accounts is in arrears for 3 months owing 34 680 to date and failure to pay legal actions will follow as well and possible evictions. - I have borrowed another money from family members to settle my car in full and the car is paid up as at 26 October 2023. - My challenge is I don't understand the role and responsibilities of debtbuster, I think I was not represented nearly run a risk of losing my car, harassed by attorneys calls and possible eviction in the name of me be under debt review with debtbuster .

At the end of every month I pay debtbuster the instalment that is suppose to be assisting me and protecting me against the creditors, but in this instance I was failed dismally as the client and I think they took advantage of me being under financial distress and look helpless.

I am not getting / did not get any value for money that I have paid in the last months, which I feel de*****ed and cheated.

Kindly hello peter, please assist me with one request only.

I wish to request transfer from Debtbuster to another debt counsellor or an organization that will represent me very well and fight for my rights as South African Consumer and their client of my choice.

Banking on your positive intervention.

Kind regards

Lucas Makgolane