LD
Lauren D
1 reviews | Active since Jun 2013
08 Feb 2018, 14:59
Bad advice given
Went to debtbusters to try and reduce my monthly costs on repayments and at no stage did they explain the process of cancellation to me. Had they done so, I would never have taken the service through them. Now to cancel it all is going to cost me thousands of rands, ridiculous!!!
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DebtBusters SA's replyOfficial
08 Feb 2018, 16:42Dear lauren1984,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters
Best regards,
DebtBusters SA's reply08 Feb 2018, 16:42
Official
Dear lauren1984,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Debtbusters
Best regards,