Awful service

I was promised a refund from debt busters due to insurance Holland being debited from my account when I requested it to be removed.

I was told the money was refunded on the 3rd of September, yet today is the 13th of September and the funds are still not in my account, after I've patiently waited weeks and weeks.

I've never seen service like this.

I've worked in telecommunications for 15 years and I've never treated my customers like this.