jT
jason T

1 reviews | Active since Jan 2017

31 Jan 2017, 11:11

Awaiting Feedback

<p>I called in last week Wednesday requesting my outstanding balances , I was told tby a cosultant they would follow up and provide feedback- This morning I called in and spoke to Dilshaad she advised me there is no case on the system and would request the information </p> <p> </p> <p>I am so upset , how can a business rated this highly provide such **** service</p>

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Replies (2)
DebtBusters SA
DebtBusters SA's reply31 Jan 2017, 11:30
Official

Dear Jason,

We are truly sorry to learn of your experience with us!

Our aim is to provide world class service to our clients in every interaction, it saddens us when our team members fail to impress, such as in your case.

To ensure your concerns are addressed , a dedicated manager will contact you within a business day to address your concerns raised and hopefully regain confidence in our company once again.

Once again, we regret that you have had to experience this inconvenience and assure you of our continued best endeavors on your behalf.

Kind Regards

Debtbusters

Best regards,

jT
jason T's update31 Jan 2017, 16:11
Reviewer Update

Thank you to Shireen for managing my complaint and to Sarrah for providing a prompt response to my concerns raised