MM
Megan M

1 reviews | Active since Apr 2011

25 Sept 2024, 16:41

Average. Information needed not obtained

The agent spoke clearly and answered my question. Unfortunately the information I needed is not available. He did offer to send me a link to get some detail that might help, but with that link I needed an OTP to be sent which I have not received, so I have also not obtained that information needed. Intimately, my need was not met.

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Replies (1)
DebtBusters SA
DebtBusters SA's reply26 Sept 2024, 05:44
Official
Dear Megan,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.

Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

 Kindly note our escalation channel is theceosoffice@debtbusters .co .za.

 Best regards,
 DebtBusters.

Best regards,