Appalling Service

I am appalled by the lack of response to my emails and calls by the Client Services department. My account was debited by 7k on 25 Nov, after I had canceled my contract with Debt Busters in October. Only to find that it was never canceled even when I received confirmation via email that is it canceled from Ziphozihle Mgolozelwa. I logged a ticket only to receive a refund on 10 December of 4k which was 3k less than the initial 7k debited. I finally received confirmation that my contract is canceled but still don't have my 3k back, lack of response from their client service consultants. They are so quick to call when they want new business but ignore us when we want our money back, worst experience ever!