SP
Sunitha P

1 reviews | Active since Jul 2018

18 Aug 2022, 15:13

Appalling service

I am extremely horrified by the service. I was promised a call at 14:00pm from the consultant, Justine Booysen, she is handling my query. It's now an hour later and still nothing. My query is opened from Monday and still not resolved. The mishandling of my contract is shocking. Negotiations with my credit providers was **** and old court order dates with no stamp was issued. My monthly instalment was debited and I had to pay out of my own pocket because of arrears. I am so frustrated at the moment. I will not recommend this company to anyone.

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply18 Aug 2022, 15:44
Official
Dear Sunitha P,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
 
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice at debtbusters.co.za
 
 Regards,
 DebtBusters