lC
liesl C
1 reviews | Active since Oct 2014
01 Nov 2024, 12:34
ANGRY
i made contact with debtsettlement department - Lyle Jansen on 28/10/2024 atleast i had to get him to call me to tell me he is responding to my email requests and that the automated email he sent does not apply to me as i have already provided the required documents!
yesterday 31/10/2024 i had to email again to request updates, no response. I email again today to ask for an update - he responds by asking me again which accounts - tells me he hasn't bothered to start the process!
DEBTBUSTERS HAVE NOT MADE MY EXPERIENCE EASY! HOW THEY ARE RECEIVING GOOD REVIEWS IS BEYOND ME!
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Replies (2)
DebtBusters SA's replyOfficial
01 Nov 2024, 12:40Dear Liesl,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters,
DebtBusters SA's reply01 Nov 2024, 12:40
Official
Dear Liesl,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters,
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters,
lC
liesl C's updateReviewer Update
04 Nov 2024, 09:43STILL NO FIX FROM DEBTBUSTERS. THEY CALL AND THEN LEAVE IT AT NOT BEING ABLE TO CONTACT YOU. And in true service a Lauren sends me an email but the person that called is someone else!
to date no response from Annita Simango or MY FUNDS!
to date no response from Annita Simango or MY FUNDS!
lC
liesl C's update04 Nov 2024, 09:43
Reviewer Update
STILL NO FIX FROM DEBTBUSTERS. THEY CALL AND THEN LEAVE IT AT NOT BEING ABLE TO CONTACT YOU. And in true service a Lauren sends me an email but the person that called is someone else!
to date no response from Annita Simango or MY FUNDS!
to date no response from Annita Simango or MY FUNDS!