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MATOME M
1 reviews | Active since Dec 2014
26 Dec 2020, 18:33
Amount debited for paid up accounts
Been under debt review for the past 4 years and when I settled my accounts and want to get out of the process thats when things gets out of hand, paid up my accounts but yet got debited and when I request for a refund I get no response and after a few times trying to get assistance I'm simply told to wait for 10 to 15 working days, but yet the amounts have been already allocated to my bond account and I have other commitments, seems like I'm not supposed to be getting out of debt review. Would not recommend anyone no matter how desperate they are to join debt busters. All I need is for my refund to be paid back to me so that I can move on with my life.
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Replies (3)
DebtBusters SA's replyOfficial
28 Dec 2020, 11:55Dear MATOME
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
DebtBusters SA's reply28 Dec 2020, 11:55
Official
Dear MATOME
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
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MATOME M's updateReviewer Update
30 Dec 2020, 11:59Still waiting
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MATOME M's update30 Dec 2020, 11:59
Reviewer Update
Still waiting
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MATOME M's updateReviewer Update
30 Dec 2020, 13:54So the only response I got is that there is no refund due to me, am I stupid to request a refund for nothing, an incorrect amount was debited from my account and when I want my money back I have to jump through hoops, what a bunch of ****** and *****, all I need is my money
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MATOME M's update30 Dec 2020, 13:54
Reviewer Update
So the only response I got is that there is no refund due to me, am I stupid to request a refund for nothing, an incorrect amount was debited from my account and when I want my money back I have to jump through hoops, what a bunch of ****** and *****, all I need is my money