Aftercare service EXTREMELY POOR

Aftercare services rediculous. And using covid pandemic after 3 years as an excuse to have a client wait more that 10 days to get a response even worse. I have emailed, called and used online chat to get a consultant to call me to discuss my debt review exit as well as a refund which was paid R6000 to 1 of my paid up accounts (after I was informed that they would have put a freeze on the payment so it does not go through). Been told since 31 March that ONLY 1x specific consultant can help me. I requested an extremely urgent call back from this consultant as apparently the direct number can't be supp**** to me... Today 11 April, I am still waiting