After 'sales' service - inadequate

I hope this information helps other potential consumers of this service. Once I agreed to the agreement, service declined. Credit life insurance was charged by the credit providers AND DB. It took MONTHS to sort this out. It seems like the customer service impetus disappeared after I signed on the proverbial dotted line. I was very assertively talked into additional insurance (funeral etc) and assured that it doesn't cost anything additional to the Credit Life Insurance. And despite indicating that I really didn't additional insurance, and feeling that I really don't have a choice, I agreed to this only to discover that it does constitute an extra charge. The initial amount agreed to/qouted on increased considerably and I felt like I was bul**** into agreeing to this, even though I pointed out that it puts me in an even worse position. After six months, the total debt amount still outstanding, did not decrease. I should have done better research on this process and this service provider. I am moving on to another process because it felt like I will never get out of this process.