After sale service Sucks!!!!

It is funny how debtbusters phoned me the other day asking me to write a review.....well here goes!! They have a quick response time when you enquire about your options and then to take your money. My accounts have all been paid up, never missed a payment. I was informed by one of my service providers that account details have changed of which I informed debtbusters immediately, I even have an email from the agent I spoke to in MAY 2021 that as per our discussion the account has been updated. While I'm waiting for debtbusters to start the process of requesting paid up letters from the service providers I all of a sudden get told there is an amount outstanding. I immediately contacted debtbusters to find out what was going on and explain to me how they can tell me a service provider amount is outstanding almost 6 months later. All I get is being transferred to a different call center agent every time and everytime I'm told a ticket has been opened to investigate the particular account. They never call you back, or respond to your emails and keep sending you around in circles. All of a sudden 30 November I received a message that my account wil be debited for that account. I immediately phone to query about the debit order and am told there is a ticket open and I don't have to worry the money won't be debited...... 1st of December the debit order did run and I'm still trying to get answers from debtbusters but there is no feedback, no assistance, no answers and the money still out of my account. All they do is give you the runaround and apparently there are no decision makers available. So just wanting to give anyone considering to use debtbusters a heads-up that initially they give you great service just to find out that the after sale service just sucks!!!!!