RN
Ryan N
1 reviews | Active since Sept 2021
27 Oct 2021, 19:01
AFTER REPAYMENT YOU GET STILL GET DEBITED !!!!!!!!!
I paid in the settlement in full on the 5th of October and I was assured that the process will be handled but only to find out that the debit was already set for the end of the month which wasn't stopped and I really need this money for Rent and nobody cares to go the extra mile and make sure the debit doesn't go off. I WANT A FULL REFUND INCLUDING ALL BANK CHARGES BY CLOSE OF BUSINESS TOMORROW,
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Replies (2)
DebtBusters SA's replyOfficial
28 Oct 2021, 07:15 Dear Ryan N
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
DebtBusters SA's reply28 Oct 2021, 07:15
Official
Dear Ryan N
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconvenience.
Your complaint will be directed to a dedicated specialist who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is fromtheceosoffice at debtbusters.co.za
Regards
DebtBusters
RN
Ryan N's updateReviewer Update
30 Oct 2021, 10:11Still not refunded or rep**** to on email, Sumaya doesn't read her emails how do your Escalations work, I'm left with no other option but to post this all over Facebook, Instagram and Twitter. You people say that you will be available on weekends but now when I call nobody is answering.
Below is the email that was rep**** to and now it's the 2nd day. It seems only when I post on Hellopeter that you will respond.
This email was sent on the 28th of October 2021.
‐‐----‐-------------------
Good day Sumaya
Please note that I work from 8 to 5 and cannot take personal calls , I tried to call you back at around half past 4 and the call centre agent tells me you and your manager is offline which differs from the operating hours stated on your below email.
Please note first of all that this is a debicheck payment so I cannot reverse the payment.
Secondly I will not wait 12 days for the refund as you stated below because when I made payment which was on the 5th of October which is more than 5 days in advance to stop the debit order.This is very unfair and I would take this up all over social media if I do not receive the refund in my account by close of business tomorrow!!!!
I will not listen to any further stories, I need these funds to pay rent and this is holding me up. I have been very patient with DebtBusters but this is unacceptable and my patience has run out.
This situation wouldn't have happened if all the correct protocols and procedures were followed.
Regards Ryan Naidoo
Below is the email that was rep**** to and now it's the 2nd day. It seems only when I post on Hellopeter that you will respond.
This email was sent on the 28th of October 2021.
‐‐----‐-------------------
Good day Sumaya
Please note that I work from 8 to 5 and cannot take personal calls , I tried to call you back at around half past 4 and the call centre agent tells me you and your manager is offline which differs from the operating hours stated on your below email.
Please note first of all that this is a debicheck payment so I cannot reverse the payment.
Secondly I will not wait 12 days for the refund as you stated below because when I made payment which was on the 5th of October which is more than 5 days in advance to stop the debit order.This is very unfair and I would take this up all over social media if I do not receive the refund in my account by close of business tomorrow!!!!
I will not listen to any further stories, I need these funds to pay rent and this is holding me up. I have been very patient with DebtBusters but this is unacceptable and my patience has run out.
This situation wouldn't have happened if all the correct protocols and procedures were followed.
Regards Ryan Naidoo
RN
Ryan N's update30 Oct 2021, 10:11
Reviewer Update
Still not refunded or rep**** to on email, Sumaya doesn't read her emails how do your Escalations work, I'm left with no other option but to post this all over Facebook, Instagram and Twitter. You people say that you will be available on weekends but now when I call nobody is answering.
Below is the email that was rep**** to and now it's the 2nd day. It seems only when I post on Hellopeter that you will respond.
This email was sent on the 28th of October 2021.
‐‐----‐-------------------
Good day Sumaya
Please note that I work from 8 to 5 and cannot take personal calls , I tried to call you back at around half past 4 and the call centre agent tells me you and your manager is offline which differs from the operating hours stated on your below email.
Please note first of all that this is a debicheck payment so I cannot reverse the payment.
Secondly I will not wait 12 days for the refund as you stated below because when I made payment which was on the 5th of October which is more than 5 days in advance to stop the debit order.This is very unfair and I would take this up all over social media if I do not receive the refund in my account by close of business tomorrow!!!!
I will not listen to any further stories, I need these funds to pay rent and this is holding me up. I have been very patient with DebtBusters but this is unacceptable and my patience has run out.
This situation wouldn't have happened if all the correct protocols and procedures were followed.
Regards Ryan Naidoo
Below is the email that was rep**** to and now it's the 2nd day. It seems only when I post on Hellopeter that you will respond.
This email was sent on the 28th of October 2021.
‐‐----‐-------------------
Good day Sumaya
Please note that I work from 8 to 5 and cannot take personal calls , I tried to call you back at around half past 4 and the call centre agent tells me you and your manager is offline which differs from the operating hours stated on your below email.
Please note first of all that this is a debicheck payment so I cannot reverse the payment.
Secondly I will not wait 12 days for the refund as you stated below because when I made payment which was on the 5th of October which is more than 5 days in advance to stop the debit order.This is very unfair and I would take this up all over social media if I do not receive the refund in my account by close of business tomorrow!!!!
I will not listen to any further stories, I need these funds to pay rent and this is holding me up. I have been very patient with DebtBusters but this is unacceptable and my patience has run out.
This situation wouldn't have happened if all the correct protocols and procedures were followed.
Regards Ryan Naidoo