After discussing and understanding my request, the agent apologized for interrupting the conversation and acknowledge my feedback for clear conversation as the call wasn't great quality

Dear Thys,

Thank you for your thoughtful feedback. We’re glad to hear that the agent took the time to understand your request and made the necessary adjustments to ensure clearer communication.

We appreciate your patience during the call and are pleased that, despite the initial audio issues, you still found the interaction helpful and respectful. Your experience reflects the kind of attentive service we aim to provide.

If there’s anything more we can assist you with, please don’t hesitate to reach out.

Warm regards,
The Debt Busters Team