1 reviews | Active since Dec 2016

20 Feb 2018, 16:32

Accounts

good day, i cancelled my contract but it seems like it is still showing on Transunion that i am under Debt Review, kindly advise on how can we resolve this

0
Replies (2)
DebtBusters SA
DebtBusters SA's reply20 Feb 2018, 16:55
Official

Dear matome-tshenkeng,

Thank you for taking the time to notify us about your unsatisfactory experience with our service. It is our intention to take every possible action to ensure this problem is rectified and we are able to provide the best solution possible to your inconveniences.

Your complaint will be directed to a dedicated manager who will contact you within a business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.

Kind Regards

Debtbusters

Best regards,

DebtBusters SA
DebtBusters SA's reply21 Feb 2018, 18:15
Official

Dear Mr Tshenkeng,

We are in the process of investigating your matter and found that your request was not referred to any of our contact points prior to your Hello Peter report.

We appreciate the opportunity to improve on our service offering when client's highlight our short comings, in this case we were not allowed the opportunity to resolve your issue prior to negatively rating our service.

You will be provided feedback shortly with reference to your flag.

Kind Regards

DebtBusters

Best regards,