Account Mismanagement and Delayed Responses

I am writing to express my deep frustration and disappointment with the recent handling of my account. Despite my diligent efforts to remain debt-free, I have become a victim of incompetence and unprofessionalism.

Two months ago, I discovered an error in my statement where my funds were incorrectly allocated, resulting in an additional month's payment. Since then, I have faced significant delays in receiving any response to my queries. I am frequently told that the person who can assist me is unavailable or not taking calls.

Furthermore, I have yet to receive my clearance certificate, despite having fulfilled all my obligations.