Absolutely Terrible Service

I opted for Debt Busters through Sanlam when I was seeking for financial adviser and I honestly thought they would help. Then I was starting to down between my mom's medical bills, car payments, petrol, school fees, etc and I explained how much I earned per month yet I was told the best deal they can give me is paying R4500 I explained that was not a viable solution because that means I'm only left with R1000 to live on and I would not be able to pay for school fees, buy food or even have money for my kids to go to school and work. Unfortunately, debt Busters has continued to list me under them and despite getting assistance from other debt counseling companies Debt Busters was there on my profile. I was forced to go back to them yet still I was told my assessment was at R4200 (less R300) but because they previously had an agreement with my creditors, the creditors will not agree to a lower installment therefore they would stop negotiate on the initial R4500. If I continue with Debt Busters I will actually be far worse financially than doing this myself. I have done my research and according to the NCR I know and they know that they can negotiate a better deal but now I'm with them under duress because no other company can assist me with a here deal because of them. I'm in the process of taking this further with the NCR. I have called the advisor that assisted me Sinazo Madolo but to this day she does not respond to my emails anymore or answer or return my calls either.