ABSOLUTELY PATHETIC SERVICE

This is the most frustrating company to deal with, I cancelled in the 1st week of September 2022 and have moved over to a new counselor, Debt Busters debited my account anyways and refuses to refund me as they have apparently paid my creditors... yet I am getting calls for non payment. I would not advise anyone to use this company because its all good to set things up but from the time I was on maternity leave (mind you I had to fix so many payments) up until today 19 October 2022 I have no joy dealing with this company whatsoever - I am waiting on my withdrawal letter and refund but no one knows anything. PLEASE DO NOT choose this company as your counselors to fix your debts, over and above me fixing my creditors accounts upon return to work (after maternity) they want me to pay them for the months I was not earning and was on maternity leave! Not to even mention no one knows anything - I had to resend docs almost monthly. PLEASE THINK TWICE BEFORE USING THIS COMPANY.

WITHDRAWAL LETTER REFERENCE - WF_*** - My withdrawal was only processed in October 2022 - I suppose they lost the mails from the beginning of September 2022. And they lost the mails querying my debit order months before this. I was promised I would have this by Monday 17th October 2022 - today 19 October 2022 I am still waiting on them to even send me an acknowledgment. Why it takes 2 months to process a simple request is pathetic. I work with clients every day and I have never ever treated my clients this way ever!!!