Absolute Worst Debt Management Company EVER!!

Good day

I have had so many complaints about Debt Busters, but kept hoping he service will improve. Unfortunately not!!!

During lockdown my husband and I were unable to pay our instalment as we did not get full salaries. It was a situation of paying our accounts and leave the kids with no food or roof over their heads.

I advised Debt Busters and our payments were blocked. We were advised about the 17.3 form. We never received any correspondence from Debt Busters that the payment holidays were not approved.

We started receiving full salaries end of September.

A couple of weeks ago I received call from FNB Home Loans Collections Division asking why I did not make a payment end of September? I advised the Collections Manager at FNB that I have made a payment to Debt Busters and he said FNB did not get payment. The manager also advised me that my payment with Debt busters will increase with R400.00. I said it is fine. It should be okay. As I am far behind on my loan.

A few days later I get a call from Standard Bank’s lawyers as I have not paid and been handed over. I was shocked and surprised as I did not even know they did not accept the payment holiday…as no communication was received. I received a ters money and settled that account.

My husband received an email from Wesbank also advising that they are not getting any payments.

Through all of this I logged it with Debt Busters and only received a ticket number the 2nd time round.

ID:*** (did send a follow up email on 8 November)

To date, no response to what is going on. Especially my September money I paid.

Today, 9 November I called again. I spoke to a lady and she advised me that R10K went for legal fee’s!!! I gave her my ID of my previous call and she asked me to hold while she checked what is going on. I was on hold for 26 minutes then I decided to put down the phone. Seems like no one can give me answers.

I did advise that if I don’t get answers today, I will with hold all payments to debt busters as I am fed up. I don’t know what is going on and where my money is going to…pathetic service, this I can tell you.

Non stop battles with this company.