VM
Vincent M

1 reviews | Active since Jul 2012

23 Nov 2023, 08:31

ABSOLUTE INCOMPETENCE!

ABSOLUTELY DISGUSTING SERVICE!

ABSOLUTE INCOMPETENCE!

12 April - Sign up & welcoming 9 May - Debit order date change query - no feedback 12 June - Absa Vehicle Finance sending me statements - no response from Debt Busters 18 Aug - Sent letter from Absa to Debt Busters, no response! 16 Nov - Call from Absa threating to take my vehicle as the account is now in arrears! 17 Nov - Emailed Tanya Taylor (who is supposedly the one handling my my account) No response on emails! When I called, she went on lunch 22 Nov - Absa called again! This time giving me a day to sort out the arrears! 23 Nov - Spoke to Siphokazi from 08:04 until 08:23 As per her feedback, Pamela or Chad is assisting!

SINCE DEBT BUSTERS CAN'T HELP, I WANT THEM TO PAY BACK ALL THE DEBIT ORDER FEES SO THAT I CAN PAY FOR THE CAR!

I WILL FIND A SERVICE PROVIDER THAT WILL VALUE ME AS A CUSTOMER! CAN'T BE CHASING FO0R FEEDBACK LIKE I AM EMPLOYED BY DEBT BUSTERS!

THANK YOU!

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply23 Nov 2023, 08:32
Official
Dear Vincent,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.