SM
Sibongile M
1 reviews | Active since Jun 2026
17 Dec 2025, 13:38
A nightmare!
After 3 years of back and fourth of being places under debt review with an incorrect court order Debt Busters is still refusing to remove the Debt review status and issue me with a Form 19 clearance certificate. The Tribunal has ordered for the debt review to rescinded but they are still refusing!! I have paid up all accounts in this time with only my vehicle finance remaining and is up to date! DEBT BUSTERS have made life a total nightmare!!!
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Replies (3)
DebtBusters SA's replyOfficial
17 Dec 2025, 14:20Dear SIBONGILE,
Thank you for bringing this matter to our attention. We are truly concerned to hear about your experience and understand how frustrating and distressing this situation must be for you.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for bringing this matter to our attention. We are truly concerned to hear about your experience and understand how frustrating and distressing this situation must be for you.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
DebtBusters SA's reply17 Dec 2025, 14:20
Official
Dear SIBONGILE,
Thank you for bringing this matter to our attention. We are truly concerned to hear about your experience and understand how frustrating and distressing this situation must be for you.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for bringing this matter to our attention. We are truly concerned to hear about your experience and understand how frustrating and distressing this situation must be for you.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
SM
Sibongile M's updateReviewer Update
18 Dec 2025, 10:17Attached is an email from ABSA stating that they have terminated the debt review as there’s no valid court order.
Please advise why a clearance letter will only be issued once the account is settled when the creditor has stated that the debt review is not valid on their side, furthermore there is no valid court order?
Please advise why a clearance letter will only be issued once the account is settled when the creditor has stated that the debt review is not valid on their side, furthermore there is no valid court order?
SM
Sibongile M's update18 Dec 2025, 10:17
Reviewer Update
Attached is an email from ABSA stating that they have terminated the debt review as there’s no valid court order.
Please advise why a clearance letter will only be issued once the account is settled when the creditor has stated that the debt review is not valid on their side, furthermore there is no valid court order?
Please advise why a clearance letter will only be issued once the account is settled when the creditor has stated that the debt review is not valid on their side, furthermore there is no valid court order?
SM
Sibongile M's updateReviewer Update
07 Jan 2026, 14:18Dear Mr. Sager, I am writing to formally lodge a complaint regarding the status of my debt review and your failure to update my record with the National Credit Regulator (NCR) and the credit bureaus. As you are aware, under the National Credit Tribunal judgment dated 11 December 2025 (Case number: NCT/***), the previous consent order was rescinded due to an administrative error on your part. This effectively means there is no current court order enforcing debt review. Furthermore, my financial circumstances have reached the stage where I am legally entitled to a Clearance Certificate (Form 19) under the National Credit Act for the following reasons: 1. Paid-up Accounts: I have fully settled my accounts with African Bank Limited and Nedbank Limited. Proof of settlement for these accounts is attached to this email. 2. ABSA Account Status: My remaining account with ABSA (Vehicle Finance: ***3) has been officially terminated from debt review by the credit provider as of August 2025 (confirmation attached). In terms of the National Credit Act, a debt counsellor must issue a Clearance Certificate if the consumer has demonstrated that all accounts under the debt review (excluding a mortgage) have been paid in full or, as in this case, are no longer subject to the process. I hereby demand that you: 1. Issue my Clearance Certificate (Form 19) within five (5) business days. 2. Update the NCR’s Debt Help system to reflect that I am no longer under debt review. 3. Notify all credit bureaus to remove the "Under Debt Review" flag from my profile. Failure to resolve this matter within the specified timeframe will leave me with no choice but to escalate this complaint to the National Credit Regulator (NCR) and the Ombud for Financial Services Providers, as your delay is causing me significant financial prejudice. I look forward to receiving my Clearance Certificate and confirmation of the system update by 15 January 2026.Sincerely,
SM
Sibongile M's update07 Jan 2026, 14:18
Reviewer Update
Dear Mr. Sager, I am writing to formally lodge a complaint regarding the status of my debt review and your failure to update my record with the National Credit Regulator (NCR) and the credit bureaus. As you are aware, under the National Credit Tribunal judgment dated 11 December 2025 (Case number: NCT/***), the previous consent order was rescinded due to an administrative error on your part. This effectively means there is no current court order enforcing debt review. Furthermore, my financial circumstances have reached the stage where I am legally entitled to a Clearance Certificate (Form 19) under the National Credit Act for the following reasons: 1. Paid-up Accounts: I have fully settled my accounts with African Bank Limited and Nedbank Limited. Proof of settlement for these accounts is attached to this email. 2. ABSA Account Status: My remaining account with ABSA (Vehicle Finance: ***3) has been officially terminated from debt review by the credit provider as of August 2025 (confirmation attached). In terms of the National Credit Act, a debt counsellor must issue a Clearance Certificate if the consumer has demonstrated that all accounts under the debt review (excluding a mortgage) have been paid in full or, as in this case, are no longer subject to the process. I hereby demand that you: 1. Issue my Clearance Certificate (Form 19) within five (5) business days. 2. Update the NCR’s Debt Help system to reflect that I am no longer under debt review. 3. Notify all credit bureaus to remove the "Under Debt Review" flag from my profile. Failure to resolve this matter within the specified timeframe will leave me with no choice but to escalate this complaint to the National Credit Regulator (NCR) and the Ombud for Financial Services Providers, as your delay is causing me significant financial prejudice. I look forward to receiving my Clearance Certificate and confirmation of the system update by 15 January 2026.Sincerely,