a disjointed, primitive organisation in dire need of digital experts to save their organisation's reputation.

During the stressful and shameful period of being under debt review, I have never, not held up my end of the agreement.

DebtBusters have during this process, cancelled debit orders, lacked communication, discarded complaints about paid up accounts, had trouble re-allocating mis-allocated funds and the latest is their reluctance to deliver basic service by conveniently losing client communication and requesting re-submissions. Every department needs the same information, and this is a trademark of internal systems being in shambles as there is no integration and in-turn, no oversight of the client's general account status.

I have settled all my accounts and have submitted paid up letters to DebtBusters which they cannot find and the next time I call in they request the same information to be resubmitted and the process starts all over again.

One thing DebtBusters need to understand is how uncomfortable this entire process is for their clients, but it seems that once you are signed up, the service delivery is out the door and you are imprisoned.

I have paid all my due's, submitted paid up letters and all I want now, is to be done with this process and to have a clearance certificate so I can move on with my life, before I get another SMS, threatening about the consequences of non payment (when in-fact everything is already paid up).

It's a pity the call centre agents must deal with irate clients when really the higher-ups should be answering the calls and hear the frustration from clients of their disjointed organization.

Don't let the sales pitch fool you - that will be the last time you get proper service from this organisation.