1 reviews | Active since Jul 2021
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<div>I joined DebtBusters in May this year, with the assistance of +++++, who successfully transferred my account from DebtSafe to DebtBusters. My accounts were up to date when I made the switch. ++++ informed me that my car payment would remain at R3,200—the same amount that was being paid through DebtSafe—while they negotiated with my creditors. This arrangement was also confirmed by my negotiations manager, Bongiwe, just yesterday. However, after three months of making R6,000 payments to DebtBusters, I received a statement and final demand from MFC, stating that I owe R7,600 because they have not received any payments from DebtBusters. They also warned that if this amount is not paid, they will proceed with repossessing my car. I have contacted DebtBusters multiple times to understand why my account was not paid, but I have not received any assistance. I have been repeatedly told that they are waiting for a supervisor to call me. Yesterday, I spoke with Bongiwe, who also confirmed that the account was supposed to be paid, but unfortunately, it was not. I requested the recordings of my conversations with them, but they have refused to provide them, raising concerns about their practices. Today, MFC is scheduled to collect my car, despite the fact that I have paid DebtBusters R18,000 to manage these negotiations on my behalf. I have requested a refund due to the loss of my asset, but I was informed that a refund is not possible, even though DebtBusters failed to make payments on my account for June and July 2024. Consequently, my car is being repossessed today.</div>
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
It is unacceptable that, instead of ensuring my creditors were paid, the funds were retained by DebtBusters. I urge you to process my refund immediately, as this is the only viable solution given the circumstances.
It is unacceptable that, instead of ensuring my creditors were paid, the funds were retained by DebtBusters. I urge you to process my refund immediately, as this is the only viable solution given the circumstances.
It is unacceptable that, instead of ensuring my creditors were paid, the funds were retained by DebtBusters. I urge you to process my refund immediately, as this is the only viable solution given the circumstances.
It is unacceptable that, instead of ensuring my creditors were paid, the funds were retained by DebtBusters. I urge you to process my refund immediately, as this is the only viable solution given the circumstances.
It is unacceptable that, instead of ensuring my creditors were paid, the funds were retained by DebtBusters. I urge you to process my refund immediately, as this is the only viable solution given the circumstances.
It is unacceptable that, instead of ensuring my creditors were paid, the funds were retained by DebtBusters. I urge you to process my refund immediately, as this is the only viable solution given the circumstances.
It is unacceptable that, instead of ensuring my creditors were paid, the funds were retained by DebtBusters. I urge you to process my refund immediately, as this is the only viable solution given the circumstances.
It is unacceptable that, instead of ensuring my creditors were paid, the funds were retained by DebtBusters. I urge you to process my refund immediately, as this is the only viable solution given the circumstances.