K
Keabetswe

1 reviews | Active since Dec 2023

18 Dec 2023, 10:35

3 star, first line was helpful, but that’s about. Request not fulfilled.

My request was not fulfilled, upon waiting to be dispatched to the accounts department my call got sent to the automated review/rating service, and I did not get my desired request completed. I have been expecting a callback and to date I have received none.

0
Replies (1)
DebtBusters SA
DebtBusters SA's reply18 Dec 2023, 10:39
Official
Dear Keabetswe K,

Thank you for making us aware about your unsatisfactory experience with our service. We aim to take every possible action to ensure this problem is rectified and we can provide the best solution possible to your inconvenience.
 
Your matter has been referred to a dedicated Specialist who will contact you within one business day to discuss possible resolutions to your issue, and hopefully regain your confidence in our company.
 
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
 
Best regards,
DebtBusters.