2 months of waiting for settlement letters

I am writing on behalf of my husband. I have a very good experience with debt busters but it seems like my husband is not getting the same service. I received some money and we requested settlement letters mine didnt take long but his still waiting after 2 months. I have received my clearance letters and after 2 months he only received 3 settlement letters waiting on capitec after 2 months still. Keep in mind that i also had capitec so why was capitec so quick to give my settlement letter but not his. Im starting to think that whoever his consultant is isnt so keen on helping him as mine was. He haa made numerous calls because he is still getting debited the full amount even though he paid off 3 accounts already and he phoned yesterday again just to be told that the accounts thats paid off is still getting money! How is that possible? Shouldnt the full amount then go to capitec that is the only account not paid why is it going to accounts already paid. Please assist because we want this paid off asap because now all our funds are up we cant even settle capitec anymore because after 2 months we didnt get the settlement letter yet so no we just want to know can you deduct the full amount but can it go straight to capitec so that the account can be paid off quicker. This has left a bitter taste in my mouth i dont even wanna tell people about this company sadly after i had such a good experience myself and my husband not. By the way. Why didnt the consultant tell my husband that he could ask for the settlement letter himself from the companies 2 months later he was told that but he was told it would take only 15 days to get the settlement letters not 2 months