JT
Johan T

1 reviews | Active since Nov 2013

28 Oct 2025, 08:21

Vuka credit fix do not provide services paid for

Be very careful of this company. They charge for service that they don't provide, as soon as you provide the debit order approval they cut of all communication and does not provide any feedback as per their own policy, they also do not contact you within 14 days as they specify to discuss the process. They simply don't contact and even after cancelling ( they did acknowledge this after multiple attempts to contact them, even though they intentionally make this extremely difficult) they still take money from your account and still do not provide the service that you supposedly are paying for. They take advantage of people trying to repair their credit and do not do what you are paying them for. And like I said, they don't communicate and then claim that they do call but the client doesn't answer. Which is a blatant lie and they have email and WhatsApp as an option to contact clients but they don't contact you at all. definitely not an above board service provider

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Replies (2)
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's reply28 Oct 2025, 09:14
Official
 Good morning Mr. Theunissen, Thank you for sharing your feedback. We would like to clarify that our team did make multiple attempts to contact you via calls and messages — this information is based on verified records and not a fabrication. We acknowledge receipt of your cancellation request. However, as per our process, we requested supporting documentation to validate the reason for cancellation before escalating the matter to management. To date, we have not yet received the required documents. Kindly forward the requested documentation to *** at your earliest convenience so that we can review your case and assist you further. We appreciate your cooperation and look forward to resolving this matter. Kind regards,
 VUKA CreditFix Team 
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's reply28 Oct 2025, 14:54
Official
Good afternoon Mr Theunissen
We confirm that this platform is not the appropriate channel to address contractual or legal matters in detail. However, we wish to clarify that, in terms of paragraph 11 of the Contract you signed, our company has up to 30 days to process cancellation requests.Your cancellation request, received on 1 October 2025, is currently within the prescribed period and has been escalated to management for review. You will receive a formal response once the internal process has been completed.We remain committed to resolving this matter fairly and professionally. We respectfully request that further communication be directed through our official channels.Please note that we reserve all our rights in respect of any inaccurate or defamatory statements published online.Regards
VUKA CreditFix Team