Based on recent customer reviews, Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix is praised most for the people who run its files and for eventually getting clients out of debt review. Customers consistently describe named consultants who guide them patiently to a clearance certificate. A recurring theme, however, is billing friction, with cancellation requests, continued debit orders and refunds emerging as the sharpest and most repeated source of frustration.
Top Strengths:
- •Staff Professionalism & Expertise: Consultants are named and thanked repeatedly, with Cheryl Moreby, Michael, Nancy Masoga, Ongiphile and Joyce singled out for patience and clear explanations. Staff Professionalism & Expertise (3.9) is lifted by clients who felt calmly guided through an intimidating debt review process.
Replied to 89% of negative reviews
Reply time on negative reviews: 15h 15m
TrustIndex
6.4
Reply Time
15h 15m
NPS Score
36
Recommended: Likely
Replied to 89% of negative reviews
Reply time on negative reviews: 15h 15m
Nov '25 - Oct '26
Frequently Asked Questions About Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix
What do customers say about Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix?
Based on recent customer reviews, Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix is praised most for the people who run its files and for eventually getting clients out of debt review. Customers consistently describe named consultants who guide them patiently to a clearance certificate. A recurring theme, however, is billing friction, with cancellation requests, continued debit orders and refunds emerging as the sharpest and most repeated source of frustration.
What is Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's biggest strength?
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Expertise. Consultants are named and thanked repeatedly, with Cheryl Moreby, Michael, Nancy Masoga, Ongiphile and Joyce singled out for patience and clear explanations. Staff Professionalism & Expertise (3.9) is lifted by clients who felt calmly guided through an intimidating debt review process.
What are the most common complaints about Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix?
The most common complaint about Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (2.7) divides sharply. Satisfied clients mention proactive progress calls, while dissatisfied ones describe weeks of silence, having to chase updates on WhatsApp themselves and promised callbacks from cancellations or management that never arrive.
How does Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix compare to other Business & Legal Services companies?
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix scores 2.9 out of 5 on Hellopeter's AI analysis of service quality in Business & Legal Services, compared to the Business & Legal Services industry average of 2.7. Their strongest theme is Staff Expertise (3.9); their weakest is Pricing & Billing (1.2). The top AI-rated Business & Legal Services business on Hellopeter is Hannes Gouws & Partners Inc (4.5). How is the AI Score calculated? →
Is Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix trustworthy?
Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 214 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 15 hours 15 min. Hellopeter has tracked Debt Repair Solutions (Pty) Ltd t/a VUKA CreditFix across 279 total reviews. How is the TrustIndex calculated? →
Recent reviews (214)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Am very angry with vukafix credit
Am angry cause I don't know what is happening with my debts reviews cause the ignore me and I have cancelled my account three months back but the are taking my money so I don't know what to do 😭
1 reviews | Active since Sept 2026
Am very angry with vukafix credit
Am angry cause I don't know what is happening with my debts reviews cause the ignore me and I have cancelled my account three months back but the are taking my money so I don't know what to do 😭
1 reviews | Active since Oct 2026
All my credit issues got resolved amd i am really happy with the service , i was blacklisted twic...
All my credit issues got resolved amd i am really happy with the service , i was blacklisted twice and now my name is cleared. The communication and the updates were clear and simple. Thank you so much for your help
1 reviews | Active since Oct 2026
All my credit issues got resolved amd i am really happy with the service , i was blacklisted twic...
All my credit issues got resolved amd i am really happy with the service , i was blacklisted twice and now my name is cleared. The communication and the updates were clear and simple. Thank you so much for your help
1 reviews | Active since Oct 2026
Vuka credit fix assisted me in a way I've never expected
Vuka credit fix assisted me in a way I've never expected... They made sure my credit is fixed and helped me pay all my the credits I forgot about and made my credit is clean and that it is possible to start over
1 reviews | Active since Oct 2026
Vuka credit fix assisted me in a way I've never expected
Vuka credit fix assisted me in a way I've never expected... They made sure my credit is fixed and helped me pay all my the credits I forgot about and made my credit is clean and that it is possible to start over
1 reviews | Active since Oct 2026
Miss
I was under debt review and that process was daunting for me. I came across Vuka Credit Fix, they were so helpful. I dealt with Michael and Phindiswa. They were so helpful and patient with me as I was already frustrated by the previous company. This company got me back to the healthiest credit life and guided me on how to keep my score clear and healthy. I appreciate their assistance and would recommend them to anyone who is under debt review and would want to remove their name. Thank you Vuka🙏🏽🙏🏽
1 reviews | Active since Oct 2026
Miss
I was under debt review and that process was daunting for me. I came across Vuka Credit Fix, they were so helpful. I dealt with Michael and Phindiswa. They were so helpful and patient with me as I was already frustrated by the previous company. This company got me back to the healthiest credit life and guided me on how to keep my score clear and healthy. I appreciate their assistance and would recommend them to anyone who is under debt review and would want to remove their name. Thank you Vuka🙏🏽🙏🏽
1 reviews | Active since Oct 2026
Their service was excellent
Their service was excellent. I'm happy they helped me a lot
1 reviews | Active since Oct 2026
Their service was excellent
Their service was excellent. I'm happy they helped me a lot
1 reviews | Active since Oct 2016
Formal Complaint, Immediate Cancellation and Request for Refund
To Whom It May Concern, I am writing to lodge a formal complaint regarding the services provided by Credit Fix (Vuka Credit Fix) and to demand the immediate cancellation of my agreement as well as a full refund of all amounts debited from my account. When I joined your service several months ago, I did so based on the representations made to me during the sales process. I was informed that Credit Fix would actively assist me in improving my credit profile by engaging with creditors and suppliers, negotiating on my behalf, and taking meaningful steps to clear or improve my credit record. These representations formed the basis of my decision to join your service and agree to pay a monthly fee of R695. Unfortunately, despite faithfully meeting my obligation to make monthly payments, the services that were promised to have not been delivered. To date, I have not received any meaningful assistance, tangible results, or satisfactory progress reports demonstrating that Credit Fix has performed the services for which I have been paying. The only feedback I have consistently received is that conference calls would be arranged with certain suppliers. However, these conference calls never materialized, and months have passed without any concrete progress or evidence of work being done on my behalf. The promises made during the sign-up process have simply not been fulfilled. In terms of any service agreement, there are obligations on both parties: The client's obligation is to pay for the service. The service provider's obligation is to render the agreed service with reasonable care, skill, and diligence. I have honored my side of the agreement by paying the required monthly fee. However, Credit Fix has failed to provide the services that induced me to enter into the agreement in the first place. On 06 October 2026, I contacted your offices and requested the cancellation of my agreement due to the lack of service and progress. I was informed that the cancellation process would take up to 30 days. I do not accept this position under the circumstances. Where a service provider has failed to deliver the services contracted for, it is unreasonable to continue charging a consumer for a service that is not being rendered. Furthermore, the Consumer Protection Act 68 of 2008 (CPA) provides consumers with the right to receive services that are performed in a timely manner and are of a quality that persons are generally entitled to expect. Where services are not provided as agreed, consumers are entitled to appropriate remedies, which may include cancellation and a refund. I therefore formally request the following: Immediate cancellation of my agreement with Credit Fix. Immediate cessation of all debits and collections against my account. A detailed written breakdown of all work allegedly performed on my behalf since inception of the agreement. Documentary proof of any engagements, negotiations, or interventions carried out with creditors or suppliers. A full refund of all fees paid by me to date, unless Credit Fix can provide verifiable evidence that meaningful services were rendered in accordance with the agreement. Should Credit Fix maintain that services were provided, I require proof of: Which suppliers were contacted. The dates of such engagements. The outcomes achieved. Any measurable benefit obtained on my behalf. In the absence of such evidence, I consider Credit Fix to be in breach of its obligations under our agreement, and I expect a full refund of all monies paid. Please calculate the total amount I have paid to date and arrange reimbursement without delay. If this matter is not resolved satisfactorily, I reserve all my rights to escalate the complaint to the National Consumer Commission, my bank, relevant consumer protection bodies, and any other appropriate regulatory or legal channels. It is unfair and unacceptable for consumers to continue being debited month after month while receiving little to no benefit from the service for which they are paying. I work hard for my income and cannot justify continuing to pay R695 per month for a service that has not delivered on its promises. I expect a written response within 7 days of receipt of this complaint confirming the cancellation of my agreement and setting out the steps that will be taken to refund my money. Kind regards, Nolu Desemela ***
1 reviews | Active since Oct 2016
Formal Complaint, Immediate Cancellation and Request for Refund
To Whom It May Concern, I am writing to lodge a formal complaint regarding the services provided by Credit Fix (Vuka Credit Fix) and to demand the immediate cancellation of my agreement as well as a full refund of all amounts debited from my account. When I joined your service several months ago, I did so based on the representations made to me during the sales process. I was informed that Credit Fix would actively assist me in improving my credit profile by engaging with creditors and suppliers, negotiating on my behalf, and taking meaningful steps to clear or improve my credit record. These representations formed the basis of my decision to join your service and agree to pay a monthly fee of R695. Unfortunately, despite faithfully meeting my obligation to make monthly payments, the services that were promised to have not been delivered. To date, I have not received any meaningful assistance, tangible results, or satisfactory progress reports demonstrating that Credit Fix has performed the services for which I have been paying. The only feedback I have consistently received is that conference calls would be arranged with certain suppliers. However, these conference calls never materialized, and months have passed without any concrete progress or evidence of work being done on my behalf. The promises made during the sign-up process have simply not been fulfilled. In terms of any service agreement, there are obligations on both parties: The client's obligation is to pay for the service. The service provider's obligation is to render the agreed service with reasonable care, skill, and diligence. I have honored my side of the agreement by paying the required monthly fee. However, Credit Fix has failed to provide the services that induced me to enter into the agreement in the first place. On 06 October 2026, I contacted your offices and requested the cancellation of my agreement due to the lack of service and progress. I was informed that the cancellation process would take up to 30 days. I do not accept this position under the circumstances. Where a service provider has failed to deliver the services contracted for, it is unreasonable to continue charging a consumer for a service that is not being rendered. Furthermore, the Consumer Protection Act 68 of 2008 (CPA) provides consumers with the right to receive services that are performed in a timely manner and are of a quality that persons are generally entitled to expect. Where services are not provided as agreed, consumers are entitled to appropriate remedies, which may include cancellation and a refund. I therefore formally request the following: Immediate cancellation of my agreement with Credit Fix. Immediate cessation of all debits and collections against my account. A detailed written breakdown of all work allegedly performed on my behalf since inception of the agreement. Documentary proof of any engagements, negotiations, or interventions carried out with creditors or suppliers. A full refund of all fees paid by me to date, unless Credit Fix can provide verifiable evidence that meaningful services were rendered in accordance with the agreement. Should Credit Fix maintain that services were provided, I require proof of: Which suppliers were contacted. The dates of such engagements. The outcomes achieved. Any measurable benefit obtained on my behalf. In the absence of such evidence, I consider Credit Fix to be in breach of its obligations under our agreement, and I expect a full refund of all monies paid. Please calculate the total amount I have paid to date and arrange reimbursement without delay. If this matter is not resolved satisfactorily, I reserve all my rights to escalate the complaint to the National Consumer Commission, my bank, relevant consumer protection bodies, and any other appropriate regulatory or legal channels. It is unfair and unacceptable for consumers to continue being debited month after month while receiving little to no benefit from the service for which they are paying. I work hard for my income and cannot justify continuing to pay R695 per month for a service that has not delivered on its promises. I expect a written response within 7 days of receipt of this complaint confirming the cancellation of my agreement and setting out the steps that will be taken to refund my money. Kind regards, Nolu Desemela ***
1 reviews | Active since Oct 2024
I am very disappointed - you did not help me despite me paying close to R900 per month. You now
I am very disappointed - you did not help me despite me paying close to R900 per month. You now say I must still pay my debt myself, so what was I paying you for? I *** you and got no response. I want my money back because I received no help. I will be reporting this on Hello Peter.
1 reviews | Active since Oct 2024
I am very disappointed - you did not help me despite me paying close to R900 per month. You now
I am very disappointed - you did not help me despite me paying close to R900 per month. You now say I must still pay my debt myself, so what was I paying you for? I *** you and got no response. I want my money back because I received no help. I will be reporting this on Hello Peter.